Dirk Schlossmacher

I am an Associate Partner at AdEx Partners and have extensive experience in the Customer Centricity context, where I have been involved in projects for over 20 years: as a project manager, program architect, solution architect, with team responsibility for design and implementation, and in the management of vendors in projects and in operation. My experience includes both B2B and B2C business models in a wide variety of industries.

As a graduate engineer with in-depth IT knowledge, I have been working in consulting for almost three decades, many of them at Accenture and in a management and IT consultancy with a focus on SAP and Salesforce. Projects in connection with Salesforce technology and business solutions established on it have dominated for a good 15 years. Legacy architectures integrated with this include SAP, Baan, amdocs Clarify and ERP systems in medium-sized companies. My customers pursue different implementation strategies: greenfield, brownfield and hybrid variants, which I successfully implement with them.

My aim is to cover the sustainable implementation of Customer Centricity across the relevant dimensions: from the design of the business model to safeguard the strategy, to the development of suitable operating models and new ways of working. As a strong proponent of Salesforce’s ‘Well Architected’ framework, I always work proactively to ensure Enterprise Architecture principles through balanced governance and DevOps frameworks.

I am driven by constant curiosity and further development. My credo is “Do not give right answers, pose the right questions”, since the new and rapidly increasing potential of ML & AI solutions can only be exploited by the players in the best possible way if knowledge can be used to create value through suitable questions. It spurs me on to bring technological, social and personal developments to my customers and to use them to create value.

I’ve been with AdEx Partners since January 2021 and, as I was born in Westphalia, I’ve been living in the Rhine-Main area for many years. I have three children, some of whom are grown, and in my free time I enjoy skiing and hiking. I have also discovered golf as a balance for myself.