Leading International Insurance Company

Revolutionizing Customer Correspondence with Gen AI

Initial situation Written communication with customers can be very time-consuming and expensive, especially when processing thousands of letters every day. A leading international insurance company chose AdEx Intelligence because of our expertise in generative AI to leverage the enormous potential of automating the evaluation of customer correspondence.

AdEx Partners scope

Development of a proof of concept (PoC) to demonstrate the potential of state-of-the-art Gen AI solutions in the field of text creation and search.
Implementation of a solution for quickly generating letters in a matter of seconds, taking into account the historical context and relevant problem details.
Set-up a semantic search to make templates or existing documents easy to find, even without specific keywords.

AdEx Partners value add

Through the targeted use of Gen AI, AdEx Intelligence was able to deliver significant added value for the client:

50% increase in efficiency in the creation of written customer communications and significantly shorter processing times
Productivity gains by using freed-up capacity for other value-adding activities
C-level conviction, resulting in multi-million euro investments in Gen AI and the development of further use cases

Client

Industry Insurance & Financial Services

Employees >150.000

Project

Order duration Project duration 2023/24