Internationally leading insurance company

Revolutionizing customer correspondence with Gen AI

Ausgangslage Written communication with customers can be very time-consuming and expensive, especially when processing of thousands of letters daily. An internationally leading insurance company has AdEx Intelligence due to our expertise in the field of generative AI, contacted to explore the enormous potential through automation of To evaluate customer correspondence.

AdEx Partners Scope

Development of a Proof of Concept (PoC) to demonstrate the potential of cutting-edge Gen AI solutions in the field of text generation and search
Implementation of a solution for the rapid generation of letters within a few seconds, taking into account the historical context and relevant problem details
Building a semantic search to make templates or existing documents efficiently findable even without specific keywords

AdEx Partners Value Add

Through the targeted use of Gen AI, AdEx Intelligence was able to realize significant added value for the customer:

50 % Increased efficiency in drafting written customer communications and noticeably shorter processing times
Productivity gain by utilizing freed-up capacities for other value-adding activities
C-level buy-in, which resulted in multi-million-euro investments in GenAI and the development of further use cases

Kunde

Branche Insurance & Financial Services

Mitarbeiter >150.000

Projekt

Auftragsdauer Project duration: 2023/2024