The retail world is changing rapidly. There is hardly any other industry where customer expectations have changed as dramatically as they have in recent years: More personalized service, personalized products, same-day delivery, a unique shopping experience at any time and on all channels - all at competitive prices.
This change in demand requires a flexible and accountable culture, a clear strategy, better data collection and use, and the right level of agility.
Therefore, in addition to leveraging modern digital technologies such as the cloud and purposeful engagement with environmental, social and governance (ESG) principles, retailers but also manufacturers need to focus on six growth-enhancing factors in particular: Customer offerings, distribution channels, order fulfillment, sourcing, talent and data.
This will enable retailers to generate profitable growth even in an ever-changing and challenging world.
Industry expertise
The various industries in the Retail & Consumer Goods sector are affected to varying degrees by the changes We know the challenges facing your industry so that we can work with you to develop a solution tailored to your company.
FMCG
FMCG manufacturers face complex challenges - from saturated markets, polarization between A-brands and (premium) private labels.
Fashion, Sports & Luxury
Fashion retailers and manufacturers are operating in a challenging environment that is putting unprecedented pressure on sales, margins and profitability.
Grocery Retail
In the food sector in particular, people often rely on impulse purchases, which is why the level of digital maturity lags behind other market segments.
DIY
The DIY segment is currently in the perfect position to prepare for the future. Especially in the area of sustainability, it is important to be prepared for the future.
eCommerce & Platform
Many classic retailers, brands but also new pure players have now entered the market, platforms have established themselves as a new business model.
Durable Goods & Electronics
On the consumer side, increasing online sales and complex communication channels with many new touchpoints must be addressed.
B2B Retail
Competitive pressure is increasing due to new players, existing competitors, new business models and technologies. Anyone who loses the connection here has lost.
Your goals - our solution
With our holistic and comprehensive service portfolio, we are able to provide the right experts and services for your task. What do you want to achieve?
New customers and growth
For a successful customer acquisition and sales increase we support you with the creation of solutions in the following areas:
- Sales Optimization
- CRM Optimization
- Omni-channel
- Platform Business
Profitable customer management
Profitable customer management is key to the success of any company. To achieve this, customer needs and expectations must be at the center of all activities.
Overall, it is important to understand customer needs and to align internal processes in a customer-centric way. Successful customer management strengthens customer loyalty, facilitates cross-selling and maximizes customer value. Companies must take care to comprehensively consider all aspects of customer management in order to achieve profitable customer management.
We bring our extensive experience to bear on a wide range of solution areas:
- Customer Centricity
- Customer Experience
- Customer Analytics
- Lifecycle Management
- Customer Interaction Center
- Pricing
- Customer Loyalty
- Process Optimization
- KPI & Reporting
Digitalization & future viability
Companies must be flexible and agile in order to respond to the challenges of the future. In doing so, it is also important to focus on sustainability and social responsibility. By using AI and focusing on Employee Centricity, companies can fully exploit the potential of digitalization and equip themselves for the future.
We help design and deliver effective solutions in terms of, for example:
- Business Model Transformation
- Sustainability
- Value-driven Al
- Change Management / Employee Centricity
Business-driven IT Transformation
Business-driven IT transformation is an important process that helps companies redesign their IT infrastructure and systems from the ground up and align them with the needs of the business. By optimizing and modernizing their IT infrastructure, companies can improve their processes and control, simplify operations and increase their efficiency and competitiveness.
We have extensive expertise in solutions in the following areas:
- ERP Transformation
- requirements engineering
- Warehouse Management
- IT Strategy
- ERP Strategy & Roadmap
- Project & Portfolio Management
- Future Architecture
- Supply Chain & Logistics
Do you have further goals? Your business goals or visions may still be unclear?
We know that your business goals or visions may still be unclear. That's exactly what makes it interesting! We would like to invite you to come into conversation with us to find out together how we can move your business forward, make it resilient and put it on a future-proof footing.
Our experts are ready to help you explore your goals and develop individual solutions. Whether it's identifying new growth opportunities, increasing your competitiveness, or adapting to changing market conditions, we're here for you.
By working together on your strategy, we can help you build a solid foundation for future success.
We know that your business goals or vision may still be unclear. That's what makes it interesting! We would like to invite you to come into conversation with us to find out together how we can move your business forward, make it resilient and put it on a future-proof footing.
Our experts are ready to help you explore your goals and develop individual solutions. Whether it's identifying new growth opportunities, increasing your competitiveness, or adapting to changing market conditions, we're here for you.
By working together on your strategy, we can help you build a solid foundation for future success.
Success Stories
Your benefits - why do our customers choose AdEx Partners?
Trusted advisor
Strong client orientation: Acting and advising entirely aligned with our client’s needs and strategy
True and honest advice to provide the optimal solution, evaluate alternative options, and assess associated risks
Being sparring partners and coaches to empower our clients in achieving their targets.
Strive to have a deep understanding of our client‘s needs & priorities by nurturing enduring long-term relationships
Expertise & Excellence
On average consultants with more than 13 years of professional experience
Leveraging our extensive industry and in-line expertise, we provide valuable advisory and guidance to clients, assisting them in informed decision-making
Extensively skilled in managing transformation projects
Best-in-class service excellence validated by numerous awards and positive client testimonials
One Team
Collaborative approach: Our collaborative approach emphasizes client proximity, allowing us to work hand-in-hand with our customers in their project roles and scopes.
Seamless integration into the client's team for a designated period, ensuring a smooth project launch
Having a deep understanding of business complexity mixed with excellent IT expertise, we effectively bridge the gap between both worlds
Strong industry acumen
Extensive record of successful projects delivered over the past decade
Having served clients from diverse industries, we possess in-depth insights and profound expertise in understanding their unique challenges
Independence
Providing impartial advice that solely serves our client’s best interests and is free from hidden agendas.
Maintaining autonomy from any external technology partners or solution providers
Committed to avoiding vendor lock-in and do not accept kickbacks from vendors
Pragmatic approach
Expertise to define, set up, and manage transformations effectively, to achieve targets on time and within budget
Take responsibility for project success by actively enabling, fostering collaboration, and involving all teams
Your contact persons
