I am responsible for the Customer Centricity service portfolio at AdEx Partners. This includes the creation of a strategy for a customer-focused realignment as well as the implementation of CRM projects. I help our customers to implement CRM projects successfully and in the best possible way. My credo is "You can recognize the winner at the start": For a successful project or a successful digital transformation it is necessary to think holistically from the beginning and to approach the many puzzle pieces in the right order. As a project and program manager for large transformation projects, I take responsibility for successfully shaping the implementation by system integrators alongside our customers.
After a start at Accenture as an enterprise IT architect and integration expert, I have been focusing on CRM and Customer Centricity topics since 2010. During my time as Head of Consulting and later as CTO of a Munich-based Salesforce Boutique Partner, I was allowed to work on countless Salesforce implementations directly or indirectly as a coach.
Both my bachelor's degree and my final thesis (Dipl. Ing) were done in the usability lab at the Chair of Human-Machine Communication at the Technical University of Munich. The simple and intuitive implementation of complicated processes has always been my field of interest. It was therefore only logical that my path led me directly to Salesforce into the Solution Engineering Team, where I was able to work together with customers on Salesforce Solution Design for 5 years.
The combination of deep technical knowledge with many years of project and program management experience enables me to use this knowledge profitably for our customers.
In my private life I live with my family in the south of Munich, enjoy sailing and mountain biking.